Welcome to Putney Florist’s website, your trusted provider for online flower delivery in Putney and the surrounding areas. These Terms and Conditions (“Terms”) establish the legal agreement between you, the customer (“you” or “your”), and Putney Florist (“we”, “us”, “our”) regarding your use of our online services for ordering and delivering flowers in and around Putney. By placing an order via our website, you agree to abide by these Terms. Please read them carefully before proceeding with your purchase.
These Terms & Conditions apply to all online flower orders placed by customers located in Putney and neighbouring areas. Our products and services are designed for the local Putney community and nearby postcodes.
2.1 Order Process: Orders can be placed via our website at any time. When you submit an order for flower delivery in Putney, a confirmation email will be generated to acknowledge receipt of your order request. This does not indicate formal acceptance of your order. Acceptance only occurs once payment has been successfully processed and we have confirmed stock availability.
2.2 Product Information: We strive to display accurate descriptions and images of our floral arrangements. However, as flowers are a natural product, some varieties, colours, or packaging may vary due to seasonal availability or market fluctuations. We reserve the right to substitute similar stems of equal or greater value if necessary, maintaining the overall style of your chosen bouquet or arrangement.
2.3 Delivery Areas: Our online flower delivery service covers Putney and specified surrounding areas. Orders outside of these regions may be declined or subject to different terms. When ordering, please ensure recipient details are complete and accurate to avoid delivery delays.
2.4 Personal Messages: If you choose to include a personal message with your flowers, you are responsible for its content. Inappropriate language, discriminatory, or offensive content will not be delivered and may result in order cancellation.
3.1 Accepted Payment Methods: We accept a range of secure payment methods on our website, including major debit and credit cards. Only payments made in full and cleared at checkout will be processed.
3.2 Pricing: All prices displayed include VAT, where applicable. Delivery charges may vary according to location and are clearly indicated before order completion. We reserve the right to update prices at any time, but such changes will not affect orders already placed.
3.3 Payment Security: Our website uses industry-standard security systems to process your payments, ensuring your data is protected against unauthorised access.
4.1 Delivery Commitment: We make every effort to deliver flowers in Putney and surrounding areas on your selected date. However, precise delivery times cannot be guaranteed. Deliveries typically take place during business hours on the scheduled date.
4.2 Delivery Unavailability: If no one is available to accept your delivery at the provided address, our driver may leave the order in a safe place (if specified), with a neighbour, or attempt redelivery. If redelivery or alternative arrangements are not feasible, we reserve the right to cancel the order and issue a partial or no refund, considering the perishable nature of flowers.
4.3 Delivery Instructions: Customers are responsible for providing accurate and sufficient information for successful delivery. This includes full address, contact number, access codes, and instructions for safe leaving (if any).
5.1 Order Changes: Modifications to orders, including delivery address changes or alteration of flower choices, must be requested as soon as possible. We cannot guarantee amendments once an order has entered preparation or dispatch.
5.2 Cancellations by You: You may cancel your flower delivery order for Putney up to 24 hours before the scheduled delivery date for a full refund. Cancellations requested within 24 hours may not be accepted, especially if the flowers have already been prepared or dispatched. Please contact us promptly to discuss your preferences or circumstances.
5.3 Cancellations by Us: We reserve the right to cancel an order if a product becomes unavailable, if payment is not received, or if you breach these Terms. In such cases, a full refund will be issued.
6.1 Perishable Nature: Flowers and some related products are classified as perishable goods. As such, they are exempt from the statutory right to cancel (cooling-off period) applicable to non-perishable goods under the Consumer Contracts Regulations. However, our team is committed to customer satisfaction, and we encourage you to contact us immediately if you are unsatisfied for any reason.
6.2 Refund Policy: If the delivered flowers are damaged, not as described, or there is a delivery issue, please inform us within 24 hours of receipt. Where a valid complaint is made, we may offer a replacement, partial refund, or full refund at our discretion. Photos may be requested to help us resolve any concerns as quickly as possible.
6.3 Non-Perishable Returns: Non-perishable items or gifts (where supplied) may be eligible for return and refund within 14 days of receipt, provided they are unused and in original packaging. Return postage is the responsibility of the customer unless the item is faulty or sent in error.
7.1 General Liability: To the fullest extent permitted by UK law, Putney Florist shall not be liable for any indirect, incidental, or consequential losses arising out of your use or inability to use our services, or any failure in the delivery process beyond our reasonable control (including, but not limited to, severe weather, pandemics, supplier shortages, or transport disruptions).
7.2 Product Liability: We prepare our flowers to the highest standards. Nevertheless, some customers may have allergies to pollen or certain flowers. It is your responsibility to consider and notify us of any allergies, sensitivities, or environmental concerns related to the recipient.
7.3 Maximum Liability: In any case, our aggregate liability for any order shall not exceed the purchase price originally paid for the product.
All content, photographs, designs, and branding appearing on the Putney Florist website are protected under intellectual property laws. Reproduction or use of any part without express written permission is prohibited.
Your privacy is important to us. All personal data collected is processed in accordance with UK Data Protection Law and our Privacy Policy (available on request). We process your data solely for the purpose of fulfilling your flower delivery orders in Putney and improving your customer experience. We do not sell, trade, or share your personal information with unauthorised third parties.
You agree not to misuse our website or disrupt its normal operation. Unauthorised access to our systems, website scraping, or fraudulent activities are strictly prohibited and may result in legal action.
We reserve the right to update or revise these Terms & Conditions at our discretion. Any changes will be posted on our website. The version of the Terms applicable to your purchase is the one current at the time your order is placed.
These Terms and the relationship between Putney Florist and its customers shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes which cannot be settled amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13.1 Entire Agreement: These Terms & Conditions constitute the entire agreement between you and Putney Florist regarding online flower orders and deliveries in Putney and surrounding areas.
13.2 Severability: If any part of these Terms is found to be unlawful, void, or unenforceable, the remainder shall remain in full force and effect.
13.3 Waiver: Failure to enforce any part of these Terms does not constitute a waiver of our right to do so in future.
If you have any queries regarding these Terms & Conditions, your order, or require further information on our flower delivery services in Putney, please refer to the contact page of our website.
Note: These Terms & Conditions are intended for and apply to all Putney Florist customers in Putney and its surrounding areas. Your use of our online services and completion of any order indicates acceptance of these Terms in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Putney, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Putney.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
