Returns, Refunds & Flower Freshness Guarantee in Putney

Our Commitment to Fresh Flower Delivery in Putney

At Putney Florist, our reputation as a trusted local florist is built on delivering the finest, freshest flowers to homes and businesses across Putney. We take pride in selecting only the best blooms and hand-arranging every order to delight our customers. Your satisfaction is our highest priority, and our returns, refunds, and complaints policies are designed to ensure a worry-free shopping experience with every order.

Freshness Guarantee and Expectations

We guarantee that every floral arrangement leaving our shop is crafted with market-fresh flowers. Our freshness window promises that your bouquet or arrangement will remain fresh for at least five days from delivery, provided they are cared for according to our guidelines. Should you have concerns about the longevity of your flowers within this window, please review the related policies below and let our team know promptly so we can help.

Damaged-on-Arrival Policy

Occasionally, flowers may become damaged in transit despite our best efforts. If your order arrives with visible damage or does not meet the quality standards associated with our trusted Putney florist service, please notify us within 24 hours of receipt. To help us resolve the issue quickly, we may request clear photographs of the arrangement and any packaging. This enables us to understand the problem and improve our service for future deliveries.

Refund and Replacement Options

Your peace of mind is important. If your flowers are damaged on arrival or do not meet our freshness guarantee, we offer the following remedies:

• Replacement: We will create and deliver a new arrangement of equal value at the earliest opportunity.
• Refund: If a replacement is not suitable, and the claim is made within the appropriate time frame, we will process a refund to your original method of payment. The eligibility for a refund may depend on the decline in flower quality as determined by our florist team.

We do ask that claims are submitted as soon as possible and within 24 hours for damaged items and within five days regarding freshness concerns. This helps us ensure your flowers can be assessed accurately and any issues resolved to your satisfaction.

How to Make a Complaint

If you are not satisfied with your flowers, delivery, or any aspect of your experience, we encourage you to reach out directly. Our local team reviews every complaint individually and seeks to provide a fair and prompt resolution. We kindly ask you to supply your order details, a description of your concerns, and, if relevant, photos to help us fully understand the situation.

We treat every complaint seriously and aim to respond within one working day. As a neighbourhood florist in Putney, our reputation relies on your satisfaction, and we appreciate all feedback—good or bad—that helps us grow and serve our local community better.

Trusted Local Service for Putney

Putney Florist is dedicated to providing reliable, beautiful floral arrangements tailored for our community. Whether you run a local business, are arranging a special event, or simply want to brighten your home, you can count on our experienced team. With our fresh flower guarantee and customer-focused approach, your trust is in good hands.

Thank you for choosing Putney Florist. Please contact us through our website or visit us in the shop so we can assist you further. Your satisfaction is at the heart of our business.